Arhaus Customer Service Complaints

May 15, 2021

My time with arhaus was filled with accomplishments. Pros & cons are excerpts from user reviews.

Plazza Chair Arhaus Furniture (With images) Arhaus

I was told 10 week delivery from date of order.

Arhaus customer service complaints. The level of customer service was exceptional. Quality in the past seemed to be good, but i've recently had a very disappointing experience. Both batman, my little pup of the house, and myself enjoy our mornings on our new hamptons chairs.

Customer placed order(s) back in march 2015 at the time he was having his home remodeled. It is awful and they tell me how the sofa is made to justify keeping $4,500 i put down as hostage. Customer service offered credit to replace pieces or to rectify warranty issue with replacing cushions & slipcovers.

When delivery was attempted to be scheduled, the customer repeatedly requested that arhaus call him back the following month, pushing out the delivery. Common criticisms of arhaus tend to be about the price: Return items (4 ivory stocking faux fur stockings).

I was thrilled with my order of outdoor patio furniture from arhaus. Recent recommendations regarding this business are as follows: On june 9th 2016, i contacted arhaus corporate's client service specialists jocelyn reall and filed a complaint and was told to send 5 images for them to review.

You can imagine how much i've spent over the years if you are familiar with arhaus prices! Purchase of day bed.delivery beyond slow. Even though it is on sale (and a rather large sale…why?), $2400.00 seems too much for this piece.

Delivery feels range from $299 to $499, depending on your location. Special orders cannot be returned, cancelled or exchanged for any reason other than defect or damage. Complaints and feedbacks of arhaus take my words for it, arhaus has been touted and praised for authenticity of its products, and as such it has received series of positive reviews and feedbacks from different people at.

They are not authored by glassdoor. Did not want to take back broken item. Pros & cons are excerpts from user reviews.

The overall rating of the company is 3.2 and consumers are mostly neutral. Can i order a slipcover for an existing arhaus piece? Both michael and kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style.

Arhaus furniture reviews and complaints. Services offered by arhaus arhaus offer shipping services to their customers. Arhaus provides customized furniture within a wide range:

I've been an arhaus customer for at least 20 years and have decorated three homes and my entire business office with arhaus furniture and office desks. Arhaus are very popular in the furniture industry with lots of customers leaving feedback. Arhaus customer service at the store itself is worst in class.

After the exchange of the cushions arhaus basically washed their hands of me and their defective products. One of those purchases was the arabesque dining set, which was a little expensive, but we thought the quality was good and we thought the arhaus lifetime warranty was valuable. One of the reasons i chose arhaus furniture was the soy based foam they use in their cushions.

For assistance, contact arhaus by phone at 866.427.4287 or email shop@arhaus.com. The customer service has generally received immense positive reviews as the designs are spot on, and the quality manages to enchant the client in no time. Lorts furniture ranks 66 of 1589 in furniture and decor category.

Customer service sent new firmer cushion inserts which helped for 1 1/2 summer seasons. The customer had 6 month financing so. Ordered a $9k sofa november 27 and not only was it supposed to be here march 26, then they said april 26, now they say may 27.

I had the pleasure of working alongside great people with great products and some of the customers i made into friends are still friends on facebook and out in the community. As shown, the fabric is 100% poly. I like the style a lot.

I reported to customer service that the back cushions & slipcovers were defective again. The balance would have needed to be paid off 9/10/2015. My credit card was charge half of the total charge up front.

I was able to really polish some amazing management, customer service and leadership skills. We have purchased several items dating back to 2005. The “delivery charge” is a bit of a gray area, as it varies based on how close you are to an arhaus shipment site.

Overall the reviews seem very positive and people praise the superior quality of the product. She stated to me that she felt confident in that our table would be replaced after she looked at our images but had to then send these images off to another department for viewing. However, the actual upholstery job looks cheap and the single cushion looks messy.

Arhaus quality and customer service is disappointing. Lorts furniture was first mentioned on pissedconsumer on jan 11, 2010 and since then this brand received 6 reviews. They are not authored by glassdoor.

Yes, please reach out to a design consultant at your local store or at 866.427.4287 if you need assistance. Don’t buy from zacksons or lorts. I chose to keep the same frames and have new slipcovers & cushions sent.

Landsbury 137" Upholstered Double Chaise Sectional (With